Terms of Use

Chapter 1 General Provisions

Article 1 (Purpose)

These Terms of Use (hereinafter the "Terms") set forth the rights, obligations, responsibilities, usage conditions, and procedures between Roovook Inc. (hereinafter the "Company") and the Users with respect to the use of Sales-Engine, Venue Network, Group Bookings, and other services accessible to general users (hereinafter the "Services") operated by the Company.

Article 2 (Definitions)

The definitions of terms used in these Terms are as follows.

1. Services: All online services operated by the Company, including Sales-Engine (the lead-capture page embedded in EMS), Venue Network, and Group Bookings, through which Users may explore Service Providers' information and convey inquiry or booking intentions.
2. User: A person who agrees to these Terms and uses the Services provided by the Company.
3. User Authentication: The authentication procedures provided by the Company to verify the User's identity when using the Services. These include phone number authentication, email authentication, social account authentication (Google, Facebook, KakaoTalk, etc.), and other authentication methods subsequently provided by the Company.
4. Service Provider: A business that subscribes to the Company's EMS (Event Management System) SaaS product and provides event and booking-related services to Users. This includes hotels, press centers, convention centers, banquet halls, wedding halls, galleries, catering companies, group lodging providers, ticket and event businesses, and all other forms of businesses that provide venues, facilities, or services.
5. Inquiry: A venue booking or event-related information request that a User conveys to a Service Provider through the Services.
6. Deposit/Security Deposit: An amount temporarily paid and deposited by a User to proceed with a booking with a Service Provider.
7. Post: All information, including text, voice, images, and files, registered or entered into the Services by a User.

Any terms not defined in this Article shall follow the definitions set forth in relevant laws and service-specific notices.

Article 3 (Posting and Amendment of Terms)

1. The Company shall post the content of these Terms on the initial screen of the Services so that Users may easily review them.
2. The Company may amend these Terms to the extent not violating applicable laws, including the Act on the Regulation of Terms and Conditions (약관의 규제에 관한 법률), the Framework Act on Electronic Documents and Transactions (전자거래기본법), the Act on Promotion of Information and Communications Network Utilization and Information Protection (정보통신망 이용촉진 및 정보보호 등에 관한 법률), the Framework Act on Consumers (소비자기본법), and the Act on the Consumer Protection in Electronic Commerce (전자상거래 등에서의 소비자보호에 관한 법률).
3. When amending the Terms, the Company shall announce the effective date and reasons for amendment together with the current Terms on the initial screen of the Services from 7 days prior to the effective date. In cases of amendments unfavorable to Users, the announcement shall be made from 30 days prior to the effective date and, where necessary, through individual means such as email or text message.
4. Users have the right to not agree to the amended Terms and may terminate the use contract if they do not agree. If a User continues to use the Services after the amended Terms take effect, the User shall be deemed to have agreed to the amended Terms.

Article 4 (Rules Outside the Terms)

Matters not stipulated in these Terms shall be governed by applicable laws and the individual usage rules separately notified by the Company (e.g., Privacy Policy, consent to receive promotional information, consent to third-party provision, etc.).

Chapter 2 Use of the Services

Article 5 (Formation of the Use Contract)

1. The use contract is formed with respect to a given inquiry at the moment the User submits an inquiry form through the Services. Prior to submitting the inquiry, the User must agree to the contents of these Terms and the Privacy Policy.
2. At the time of submitting an inquiry, the User must complete User Authentication (phone number authentication, email authentication, social account authentication, etc.). The Company identifies Users through User Authentication and does not operate a separate membership registration procedure.
3. The Company may restrict or refuse use of the Services in any of the following cases.
   • Authentication using another person's name or information through impersonation
   • Provision of false information
   • A history of prior use restrictions due to violations of these Terms
   • Use for purposes that violate applicable laws or are contrary to public order

Article 6 (Management of User Information)

1. Personal information provided by the User at the time of inquiry (name, phone number, email, company name, etc.) is used for the purpose of processing the relevant inquiry and transmitting information to the Service Provider.
2. If any changes occur to the information provided, the User must notify the Company via support@roovook.com. The Company shall not be liable for any disadvantages arising from failure to do so.
3. Matters regarding User requests to access, correct, delete, or suspend processing of personal information are described in the Privacy Policy.

Article 7 (Use Restrictions and Deletion of Personal Information)

1. The User may at any time request deletion of their personal information via support@roovook.com, and the Company shall process such requests without delay in accordance with applicable laws.
2. When personal information is deleted, it shall be immediately destroyed, except where the Company is required to retain it for a certain period pursuant to applicable laws and the Privacy Policy.
3. The Company may restrict a User's use of the Services in any of the following cases. In such cases, the Company shall notify the User of the reason via email, text message, phone, or similar means.
   • The User has performed any prohibited act specified in these Terms
   • The User has infringed upon the rights, reputation, or credit of the Company, other Users, or third parties
   • The User has violated applicable laws or committed acts contrary to public order

Chapter 3 Contents and Provision of the Services

Article 8 (Contents of the Services)

1. The Company provides the following Services to Users.

   • Exploration of information on Service Providers' event spaces, group lodging, catering, etc.
   • Delivery of booking and quotation requests to Service Providers via the inquiry form
   • Mediation of phone or chat consultation with Service Providers (including safety-number and call recording features where applicable)
   • Online payment processing for deposits, security deposits, etc. (see Article 10)
   • Receipt of promotional information related to Venue Network and Group Bookings where the User has consented

2. The Company may change or suspend part or all of the Services due to operational or technical needs, with prior notice in such case. However, in cases of urgent security or system-related reasons, notice may be given after the fact.

Article 9 (Status of the Company)

1. The Company is not a party to the transactions of venues and services provided by Service Providers. The Company merely provides an intermediary service for inquiries and information transfer between Users and Service Providers; the quality of venues and services provided by Service Providers, the formation and performance of contracts, booking changes and cancellations, refunds, and related matters are determined and handled directly between the Service Provider and the User.
2. The Company does not determine the prices, conditions, inventory, or availability schedules of venues and services provided by Service Providers, and does not bear liability as a transaction party for disputes arising in connection therewith.
3. However, where damage to the User arises due to reasons attributable to the Company (service disruption, poor personal information management, erroneous information delivery, etc.), the Company shall bear liability to the extent of such reasons.

Article 10 (Payment and Refund of Deposits and Security Deposits)

1. When the User pays a deposit or security deposit to proceed with a booking with a Service Provider, the Company connects and provides the payment technology of Payple Co., Ltd. The paid amount is not received by the Company and accrues directly to the relevant Service Provider. The Company performs only a technical connection role for encryption and authenticated transmission of payment information.
2. Available payment methods shall be among the methods designated by the Company, such as credit card, account transfer, and easy payment.
3. Specific policies regarding refund conditions, periods, and fees for deposits and security deposits are determined by each Service Provider and are specified on the individual payment screen and in the booking conditions presented by the Service Provider. Refunds shall be processed in accordance with applicable laws and the relevant Service Provider's policies.
4. In the event of a refund or dispute, the principle is that it shall be resolved primarily between the Service Provider and the User, with the Company providing ancillary support such as guidance and facilitation.

Chapter 4 Obligations of the User

Article 11 (Obligations of the User)

1. The User shall not engage in any of the following acts.
   • Stealing another person's personal information or account, or registering or providing false information
   • Interfering with the Company's Service operations or reproducing, modifying, or distributing information posted on the Services without authorization
   • Accessing the system for the purpose of interfering with the normal operation of the Services or using the Services in an unlawful manner
   • Acts prohibited by applicable laws and these Terms or contrary to public order and morals
2. The User shall be responsible for the truthfulness of the inquiry content, posts, and information they provide, and shall bear sole responsibility for all issues arising from false information.

Article 12 (Management and Copyright of Posts)

1. The copyright of Posts such as inquiry content registered or submitted by the User within the Services belongs to the relevant User.
2. The User agrees that the Company may use (store, process, summarize, and statistically compile) such Posts free of charge for the operation, improvement, marketing, and promotion of the Services. However, Posts in a form where the User is identifiable shall not be disclosed without the User's separate consent.
3. The Company may delete or make private, without prior notice, any Post by a User that violates applicable laws or infringes on the rights or reputation of others.

Chapter 5 Liability and Dispute Resolution

Article 13 (Limitation of Liability of the Company)

1. The Company shall not be liable for failure to provide the Services due to reasons beyond its control, such as force majeure, war, strikes, communications failures, hacking, or reasons attributable to Service Providers.
2. In accordance with Article 9, the Company does not bear liability as a party for the quality or performance of venues and services provided by Service Providers.
3. The Company does not warrant the accuracy or reliability of information and materials obtained by Users through the Services. Users shall refer to such information but bear responsibility for direct verification before actual booking or contracting.
4. The limitations of liability in this Article shall not apply where the Company has acted with willful intent or gross negligence.

Article 14 (Dispute Resolution and Jurisdiction)

1. Any dispute arising between the Company and a User shall, in principle, be resolved amicably through mutual consultation.
2. For disputes that cannot be resolved through consultation, procedures of relevant institutions may be used, such as mediation by the Consumer Dispute Mediation Committee under the Act on the Consumer Protection in Electronic Commerce (전자상거래 등에서의 소비자보호에 관한 법률), or mediation by the Personal Information Dispute Mediation Committee under the Personal Information Protection Act (개인정보보호법).
3. Where a lawsuit is filed regarding these Terms or use of the Services, the Seoul Central District Court (서울중앙지방법원) having jurisdiction over the Company's head office shall be the court of exclusive jurisdiction.
4. These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea.

Chapter 6 Supplementary Provisions

Article 15 (Contact)

• Company name: Roovook Inc. (주식회사 루북)
• Representative: Hankyul Kim (김한결)
• Business registration number: 128-87-20931
• Head office location: 603, New Content Enterprise Support Center, 217 Yeoksam-ro, Gangnam-gu, Seoul
• Email: support@roovook.com
• Chief Privacy Officer: Sungmo Kim (김성모)

Article 16 (Revision History)

Last amended: April 17, 2026